It’s no surprise anymore that whenever you call the PLDT hotline to report a problem, it will take ages and a day to get to talk to a support personnel. And you would still be lucky if that person can really help you or even give you a sound explanation.
Now PLDT is offering its subscribers a way to report complaints, do balance inquiries, apply for a service via SMS, etc. 24×7.
This service is FREE but it still only available to SMART and Talk n’ Text subscribers.
Here’s how to use 77171 TXTPRESS:
| Description | Send to 77171 |
|---|---|
| To report a complaint | PLDT REPORT <your name> <area code + tel. no.> |
| To apply for a service | PLDT APPLY <your name> |
| To check account balance | PLDT BAL <area code + tel. no.> <acct. no.> |
| For product inquiries | PLDT PRODUCTS |
| To get inquiries on Business Offices | PLDT BUSOFFICES |
| To get inquiries on payment centers | PLDT PAYCENTERS |
| To get instructions on DDD security access | PLDT DDDLOCK |
| Help Option | PLDT Help |
Now the question is, will it really offer any value to customers who wants. After texting, the only thing they’d get in return is an automated response. Does it really translate to a prompt action or follow-up? Or even a callback for that matter?
Anybody tried this service yet for reporting problems?
