IT analyst firm International Data Corporation (IDC) has ranked IBM number one in ASEAN market share as measured by revenue in its report, “IDC Asia/Pacific Semiannual IT Services Tracker 2H 2010, April 2011.”
According to the IDC report, IBM’s 2010 ASEAN services revenue was 31 percent more than the next closest competitor. IBM was also the market share leader in outsourcing and application management.
Global Services is a critical component of IBM’s strategy of providing IT infrastructure and business insight and solutions to clients. While solutions often include industry-leading IBM software and systems, other suppliers’ products are also used if a client solution requires it. Within Global Services, there are two reportable segments: Global Technology Services and Global Business Services.
Global Technology Services (GTS) primarily provides IT infrastructure services and business process services, delivering business value through the company’s global scale, standardization and automation.
Global Business Services (GBS) primarily provides professional services and application management services, delivering business value and innovation to clients through solutions which leverage industry and business-process expertise while integrating the industry-leading portfolio of IBM and strategic partners, to define the upper end of client-valued services.
“More clients in ASEAN including the Philippines are looking to services providers to leverage technology to stimulate growth and compete in a global market. Forward looking companies are acknowledging the paradigm shift — wherein the ‘cheapest’ is not necessarily the best when it comes to technology services, ” said Rodney Regalado, Country Executive, Global Technology Services, IBM Philippines. “IBM’s success is driven by our ability to uniquely combine industry expertise with technology know-how, a world-class software portfolio and cutting edge research capabilities. This is what organizations need from their services provider today and is a key reason why we are succeeding in the marketplace.”
Last year, IBM clinched numerous strategic deals around the ASEAN region including Singapore Health Services Pte Ltd, Prudential Indonesia, Philippine Nature Spring, Clearing House for Number Portability Co. Ltd in Thailand and Multimedia Development Corporation (MDeC) in Malaysia.
Source: IDC Asia/Pacific Semiannual IT Services Tracker 2H 2010, April 2011.*Services include Business Consulting, IT Consulting, Custom Application Development, System Integration, Network Consulting & Integration, Application Management, Desktop Management, Network Management, Hosted Application Management, Hosting Infrastructure Services, IS Outsourcing, Business Processing Outsourcing, Hardware Deploy & Support, Software Deploy & Support, and IT Education & Training.