There are lots of Globe prepaid subscribers who availed of the SuperUnli 25 promo that got their numbers blocked from registering again with the promo. Globe customer service tells subscribers that the reason why they are blocked is because they are making an unreasonable number of calls or unreasonably prolonged calls.
So is Globe’s SuperUnli 25 not so unlimited after all?
For those who are not in the know, the SuperUnli 25 is Globe’s nationwide promo allowing Globe prepaid subscribers to make unlimited calls and texts to any Tattoo, Globe Prepaid, Globe Postpaid or TM number for 1 day for only P25. [FAQ]
Now these subscribers who were banned from the promo were replied by Customer Service using this canned message about Globe’s Fair Use Policy:
Good day. We apologize for the inconvenience this may have caused you.
The fair use policy states that call and text offers are applicable for person to person transactions only. They are not intended and should not be used for commercial purposes. Call and text offers must not be abused by the subscribers (i.e. subscribers must not make an unreasonable number of calls or make unreasonably prolonged calls).
Globe has decided to tighten the control measures on text spam to protect our valued subscribers from unsolicited SMS broadcasts. Rest assured that we are always looking for ways to serve our subscribers better.
Hope this information helps you with regards to your concern.
I clearly understand about their right to block people who abuse the unlimited promo by sending spam messages or using it for commercial purposes. But these irate customers claim that they are availing of the promo for personal usage, one even uses it for long-distance relationship.
So Globe, what’s the real deal here? Why should “unreasonable number of calls or unreasonably prolonged calls” be a reason why some numbers are being blocked from a promo that’s supposed to be unlimited?
Here’s the complaint thread along with replies from customer service.
