MyDestiny and the quality of local ISPs
Posted Monday, June 19th, 2006 11:55 am by Abe Olandres
Viewed 25439 times | Related entries: Telecoms
One reader emailed us asking why we haven’t reviewed any other broadband/DSL providers except Smart Wifi and PLDT myDSL. Matter of fact is, either none of us has had any problems with the rest of them or most of our contributors are on Smart Wifi or PLDT.
Another feedback we got was from Milo who asked us get feedback from our readers about MyDestiny Cable Internet:
They have an extremely crappy service and I can’t understand how they won the internet service provider of the year. I just want to find out how many people out there are having problems with their service. Their customer support tells you to send a text message which is fast and within 20min a customer rep will contact you. But the thing is I have to send 10 to 20 text messages when their service is down and luckily after three days they will call up telling you they have network problems and do not know how long it will get fixed.
I can’t verify which awards it was though. The website of PISO and Google search did not reveal any clues.
Frankly, is there any “good” broadband ISP around? Cable internet in the Philippines is said to be worse and much slower than DSL, contrary to the theoretical throughput. We’ve heard complaints for almost all residential ISPs from Evo-DSL of Eastern Telecoms, GlobeQuest, Bayantel DSL and even more with the telco giant PLDT (can you spell myDSL as fast as they can bill you?).
I’m sure a huge number of us have had their share of complaints. We can only complain again and again, switch providers, or be more patient and hope that customer service would improve.
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68 Responses to “MyDestiny and the quality of local ISPs ”
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I TRIED DESTINY, GLOBE AND PLDT. THEY ARE ALL THE SAME SATAN ON THIS WORLD! CLAIMS, CLAIMS, CLAIMS ALL WITH LIES AND DECEPTIONS. I PRAY THAT SOMEDAY ONE HONEST ISP PROVIDER WILL RISE FROM THESE DEMONS!!!!!!!!!!!!!!!
From PLDT DSL, I switched to MyDestiny cable internet, since I was unhappy with PLDT. At first it was okay. Then came the frequent signal interruption of Destiny. The last month, I was barely able to connect at all. Worse is that DESTINY’S CUSTOMER SERVICE/TECHNICAL SUPPORT is CRAP. They don’t reply to your emails. Tech support sounds irritable (the janitor was the only polite person in that office, I talked to him). They never inform me they every time they have signal problems (very often). I had to be the one to call them all the time. Those who’ve been with Destiny know how often you have to call them due to signal interruption (very frequent, I tell you). DESTINY IS THE WORST ISP EVER.
Aahh, that felt good, releasing all that anger.
I’m back with PLDT MyDSL now. I’m happier with it now.
so what is the best internet service provider ba for you guys? am looking at zpdee, but cable din siya… left pldt plan 999 since putol nang putol - would it help to upgrade to a higher plan ba? appreciate all feedbacks
With regards to internet speed its above average although sometimes it gets so slow which I believe slow speed connections sometimes cannot be avoided. what pissed me off and really disappoints me was just last week ( Dec. 5, 2007 until just today Dec 9, 2007 @ around 4:00 o’clock to be exact!) I had no connection!! I even got tired hearing same reasons and it seems they have a very poor “after service”, slow action on problems reported to their office, and sometimes I hardly reached their land line to report the problem. What an experience!
@dindo: yes. mabilis ang canz.net kesa sa mga ibang flash sites
Is it fast playing http://canz.net using mydestiny?
Ever heard of BellTel? It’s a cable internet service provider. I’ve been with them for more than a year and though they may have technical difficulties once in a while, customer/technical support is very good. The service is a bit pricey, though. I pay P2,126.00 per month. It comes with cable tv service.
I was once a PLDT DSL subscriber, had it disconnected to switch to MyDestiny.
A very wrong decision…connection is intermittent, we even had a week of no service last August 2007.
Call customer support, reps will answer after 10 minutes or more.Tapos ganun pa rin, paulit-ulit lang problema. Hindi naaayos.
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